With nearly 60% of British people heading abroad each summer for their holiday (prior to the pandemic), it is useful to know your position if all does not go to plan. An accident abroad can be extremely costly, and it can be difficult to find out who is responsible. We may also be able to assist with quality complaints that arise, for example through misleading or inaccurate brochures, the condition of accommodation or issues with flights.
What can be done?
Those who have booked through a UK tour operator can rely on the Package Travel Regulations, so can sue the tour operator for pain and suffering caused by the personal injury even when the accident occurred abroad. This legislation also allows individuals to recover compensation for a ruined holiday. The tour operator is responsible for the faults of any of their suppliers or agents who provide services as part of the holiday.
When do these apply?
For the regulations to apply, two of the following must have been booked with the operator:
- other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package
What will I get?
You may be entitled to recover a number of items as compensation including:
- Loss of holiday value
- Loss of enjoyment or mental distress and anxiety
- Pain, suffering and loss of amenity similar to other personal injury claims
- Special damages and future loss similar to other personal injury claims.
What can I do if my holiday isn’t covered?
This covers a large amount of arrangements, however if the regulations do not apply, it may be possible to sue the hotel overseas. As this will be through a different legal system, different standards and requirements may apply. Our lawyers will be able to advise and guide you through the process.
If you have suffered a personal injury and someone else was to blame then we may be able to progress your claim on a no win, no fee basis.